Really Pissed Off

So for the last month I have had my phone shut off 7 times yes I said SEVEN TIMES!!! I know that time I have fallen on some finacially difficult times but I have called and made arrangements and KEPT my arrangement. Now that I am on the phone with them they are telling me that the lady I spoke to on Monday did not notate the arrangement UGH. You know sometimes I just want to scream at them and say IF I HADN'T KEPT MY END OF THE AGREEMENT ALL HELL WOULD BREAK LOSE!! Then they have the nerve to tell me "oh by the way we will waive the $35 reconnect few" you think?? No shit sherlock you messed up not me I don't know why I even bother griping. UGH